Legal

Terms of use

Last updated: 12 September 2026

When this takes effect

By registering in the app you accept these terms. If you don't agree with them, don't use the service — there is no other condition.

What we do and what we don't

MTAP lists the free hours at pitches, records the booking and handles the payment technically. The pitch itself is not ours.

The state of the surface, the floodlights, the showers, the changing room, safety during play — all of that is the owner's business and the owner's responsibility. If something goes wrong at the pitch, tell us; but legally the party providing the service is the owner.

Your account

• You need a name, a phone number and a password to register.
• Enter the number correctly — booking confirmations go there. A wrong number means you don't get them.
• Keeping your password safe is your job. Bookings made from your account count as yours.
• You can delete your account at any time from the profile section of the app.

How an hour gets reserved

When you pick an hour it is held in your name briefly so you can complete payment. If the payment doesn't go through in that window, the slot reopens and someone else can take it. This is what stops slots from being held indefinitely.

At pitches that accept cash the hour isn't yours immediately: the request goes to the owner. The slot is held until they confirm; if they decline or don't answer in time, the booking is cancelled. The owner may decline and is not obliged to give a reason.

Payment

• Online card payments are handled by Epoint.
• Your card number, expiry date and CVV never reach our servers. We only see whether the payment succeeded.
• If you choose cash, you pay the owner directly at the pitch. MTAP is not a party to that payment.
• The amount you pay is the amount shown when you book. Evening hours may cost more — that is visible when you pick the hour, never added afterwards.

Splitting with your team

You can split a booking between players. The amount is divided and everyone gets an invite. The booking is only fully confirmed once all shares are paid. If someone doesn't pay, the booking does not go ahead and the paid shares are refunded.

Cancellation and refunds

• More than 24 hours before kick-off — cancel and get a full refund.
• Less than 24 hours — no refund. Reselling that hour is no longer realistic and the owner loses the income.
• Money goes back to the card you paid with. Depending on your bank it can take a few working days to appear — that delay is at the bank, not with us.
• If the owner declines the booking, or the pitch becomes unusable unexpectedly, you get a full refund regardless of timing.
• With cash bookings nothing was paid, so there is nothing to refund.

No-shows and conduct

• If you don't turn up for a booked hour, the owner can record that.
• Fake bookings, registering under someone else's name and deliberately straining the system lead to the account being closed.
• Each pitch has its own house rules (footwear, time limits, behaviour) and the owner enforces them.

The service can go down

We aim to run without interruption, but technical faults, maintenance or problems at third-party services can cause temporary outages. Payments left incomplete in those moments are refunded.

When these terms change

If something changes, the new text is published on this page and the date above is updated. Significant changes are announced inside the app — we don't change them quietly.

Getting in touch

Questions, complaints or problems: info@mtap.az